Big Roddy’s Rippin’ Rib Shack’s recognises the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs. It is Big Roddy’s Rippin’ Rib Shack’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.bigroddysribs.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We do not share any personally identifying information publicly or with third parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us at https://www.bigroddysribs.com/contact-us/.
Who we are
Big Roddy’s Rippin’ Rib Shack is an American-style BBQ restaurant with a permanent location in 67 Fish Lane, South Brisbane and at 86 McLachlan St, Fortitude Valley. Our website address is: https://bigroddysribs.com.
What personal information do we collect?
When you visit this website you may provide us with various types of information: personal information you knowingly choose to disclose that is collected on an individual basis, Website use information collected on an aggregate basis as you and others browse our Website. We do not share any personally identifying information publicly or with third parties, except when required to by law.
When you register for any of our services or newsletters you will provide us with the necessary information about yourself such as; Full Name, Contact Email and Phone Number.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
Communication with you
Registration or correspondence with us via email constitutes a commercial relationship and implies consent for us to communicate with you regarding our services. We promise to only send you information deemed relevant to our commercial relationship and any email communication you may receive from us highlighting our services, special offers or promotions will include an opt out or unsubscribe feature.
Similar to other commercial Websites, our Website utilises a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the Websites visited just before and just after our Website.
What Are Cookies?
How Do We Use Information We Collect from Cookies?
Embedded content from other websites
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.
Sharing and Selling Information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at firstname.lastname@example.org
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.
What About Other Websites Linked to our Website?
We are not responsible for the practices employed by Websites linked to or from our Web site or the information or content contained therein. Often links to other Websites are provided solely as pointers to information on topics that may be useful to the users of our Website.
Our Commitment To Data Security
Please note that your information will be stored and processed on our computers in Australia. The laws on holding personal data in Australia may be less stringent than the laws of your country of residence or citizenship. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.
Special Note About Children
Children are not eligible to use our services unsupervised and we ask that children (under the age of 14) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.
Acquisition or Changes in Ownership
In the event that the website (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.
Refund and Return Policy
Our return and refund policy lasts 30 days. If 30 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, please send through images of the product with a description of why the item(s) is faulty. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food products cannot be returned if opened and used. We also do not accept products that are damaged after damaged from usage such as clothing items.
Additional non-returnable items:
- Gift cards.
- Worn or damaged clothing & or material-based products.
- Opened and used food items, such as sauces.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Food items which have passed their use by date.
- Online products which arrive damaged on receiving.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment via PayPal, within a certain amount of days. We use PayPal as our only payment method for our online store. Further information can be found for the use of PayPal in their Privacy Statement https://www.paypal.com/au/webapps/mpp/ua/privacy-full.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at https://www.bigroddysribs.com/contact-us/.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged on arrival. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 67 Fish Lane, South Brisbane QLD, 4101, Australia. Or 86 McLachlan St, Fortitude Valley, Brisbane, QLD, 4006, Australia.
Gifts & Gift Cards
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 67 Fish Lane, South Brisbane and 86 McLachlan St, Fortitude Valley, Brisbane, QLD, 4101, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
This policy is effective as of September 2020.